Frequently Asked Questions

Please review our full terms and conditions for more detailed information


When will my order ship?
The time to shipment depends on whether the item is in stock or not.  In stock items ship next day.  Items that must be made, embroidered or customized take 5 to 10 days to ship.  Expedited processing is available for an additional fee (selectable upon checkout).

What shipping methods do you offer?
Flat rate shipping is always sent with USPS. 

Is gift wrapping available?
Yes, for a small fee.  Select the gift option upon checkout and provide the shipping address of the recipient.


Do you have a sizing Guide?
Yes, you can view it here.

Do you offer size customization?
Yes, e offer a special apparel customization service to fine tune the sizing for your dog. Please see the dog apparel customization product for more information.